Dv66 Privacy Policy — Committed to protecting your information

Dv66 is a trusted online gaming platform for users in Bangladesh. We understand how important your personal information is to you, and dv66 is committed to protecting your privacy at all times.

This Privacy Policy explains what types of information dv66 collects, why it is collected, how it is used, and what steps are taken to protect your data. This policy applies to the dv66 website, mobile app, and all related services.

By registering on or using dv66, you automatically agree to this Privacy Policy. If you do not agree with these terms, please refrain from using our platform.

Dv66 collects information from you at various stages. This data comes from three main sources — what you provide directly, what is collected automatically as you use the platform, and information received from third parties.

Dv66 never stores your password in plain text. Passwords are always stored in encrypted (hashed) form and are not visible to any staff member.

Dv66 uses your information only for specific purposes. We never sell your data or use it for unrelated reasons. See the details below:

• Account Management: Your identity information is used for registration, login, and account verification.
• Transaction Processing: Financial information is used to process deposits, withdrawals, and payment verification.
• Customer Support: Your contact information is used to help resolve any issues you encounter.
• Security Assurance: Device and location data is used to detect fraud and illegal activity.
• Service Improvement: Usage patterns are analyzed to improve and personalize your gaming experience.
• Notification Delivery: Emails or SMS messages are sent to keep you informed about new offers, bonuses, and important updates.
• Legal Compliance: Data is retained to meet applicable legal and regulatory requirements.
• Responsible Gaming: Gaming activity data is reviewed to identify and prevent potentially problematic gaming behavior.

Dv66 never sells your personal information to third parties. However, your data may be shared in the following limited circumstances:

• Payment Provider: Mobile banking providers like Mobile Banking, Nagad, and Rocket receive only the limited information needed to process a transaction. They are bound by their own privacy policies.
• Technology Partners: Some technology service providers require limited data access to operate the platform. All of them are bound by strict confidentiality agreements.
• Legal Authorities: Information may be disclosed to relevant authorities in response to a court order, government investigation, or other legal obligation.
• Fraud Prevention: Suspected money laundering or fraud may be reported to the relevant regulatory authority.
• Business Changes: In the event of a company merger or acquisition, data may be transferred to the new owner — however, the protections under this policy will remain in place.

Dv66 uses internationally recognized security technologies to protect your information. Our security framework is outlined below:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption, which encrypts all information exchanged between your browser and our servers.
• Firewall Protection: Our advanced firewall system detects and blocks unauthorized access attempts.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added account security.
• Password Hashing: No passwords are stored in plain text — all passwords are secured with bcrypt hashing.
• Regular Security Audits: Independent third-party experts conduct regular security audits of our systems.
• Data Center Security: Our servers are hosted in internationally recognized data centers with 24/7 monitoring.

Dv66 uses cookies to enhance your experience. Cookies are small data files stored in your browser. We use the following types of cookies:

• Essential Cookies: These are required for the platform to function. They cover login sessions, security tokens, and similar essentials.
• Performance Cookies: Helps us identify pages with frequent issues and improve loading performance.
• Functionality Cookies: Used to remember your language preferences, theme settings, and similar choices.
• Analytics Cookies: Anonymous analytics data is collected to understand how the platform is used.

You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent certain features of the platform from working properly.

Dv66 respects your privacy rights. You have the following rights regarding your personal information:

To exercise any of these rights, please contact [email protected]. We typically respond within 30 business days.

Dv66 does not retain your data longer than necessary. Different types of information have their own defined retention periods:

• Account Information: For the duration the account is active, and up to 5 years after closure (as required by law).
• Transaction Information: A minimum of 5 years after the transaction is completed (in accordance with financial regulations).
• Gaming Log: Typically retained for up to 2 years.
• Support Conversations: Up to 1 year after the issue has been resolved.
• Cookie Data: From 1 day to 1 year, depending on the type of cookie.
• Marketing Information: Until you opt out or your account is closed.

Dv66 is strictly for users aged 18 and above. We take special care to protect the privacy of minors.

• Age verification is mandatory at the time of registration.
• No one under the age of 18 is permitted to register.
• If we become aware that a minor has registered, the account will be immediately closed and all associated data will be deleted.
• Parents or guardians may contact [email protected] if they have any concerns.

Dv66 may update this Privacy Policy as needed. Any changes will follow the process outlined below:

• You will be notified via email or in-app notification before any major changes take effect.
• The "Last Updated" date at the top of the page will reflect the change.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• For significant changes, a minimum of 7 days' notice will be given before they take effect.

We encourage users to read the latest privacy policy regularly. Please ensure your profile has a valid email address so you receive important notifications on time.